Elite Document Services
Service Terms
Clear expectations for every instruction, from acceptance to final reporting.
Last updated 14 September 2026
1. Application and acceptance
These terms apply to services supplied by Elite Document Services (EDS, we, us) to the client identified in our accepted instruction. A website submission or email is a request for services, not automatic acceptance or a guaranteed booking. A contract begins when we confirm acceptance of your instruction and agreed fees in writing. The accepted quote and any expressly agreed variations form part of the contract; if they conflict with these general terms, the specific agreed provision applies, subject to non-excludable law. An authorised representative must identify who is engaging and paying EDS.
2. Services and professional boundaries
Our services include process serving, field calls, location enquiries, repossession, possession support and surveillance where agreed and lawfully available. We perform the agreed work with reasonable care and skill. We do not provide legal advice, represent you in court or determine your legal entitlement to an order or recovery. You or your legal adviser must identify the applicable documents, jurisdiction, service requirements and deadlines. We may query unclear instructions and will not knowingly act unlawfully.
3. Your instructions and responsibilities
Provide complete, legible documents, correct names and addresses, required copies, deadlines and hearing dates, relevant court orders, identification information, billing details and known safety risks. Confirm you have authority to instruct the work and disclose the information. Tell us promptly about changed addresses, withdrawn proceedings, settlement, restrictions on contact or other changes affecting attendance. Retain your originals and backups unless we expressly agree to handle originals. Do not submit malicious files, irrelevant sensitive information, passwords or payment-card details. Extra work caused by changed or incomplete information will be discussed and priced before proceeding.
4. Attempts and service outcomes
Standard metropolitan process-serving instructions include up to three attempts at the instructed address, updates after each attendance and the applicable affidavit of service or attempted service and final report. Fewer attempts may be needed if service succeeds or reliable information makes further attendance inappropriate. Field calls cover the agreed attendance; they do not automatically include three attempts. Additional addresses, further attempts, waiting, filing and unusual requirements require an agreed scope and fee. We cannot guarantee that a person will be located or served, that an asset will be recovered, or that a court will accept a particular procedural step. Fees cover work properly performed, not a guaranteed outcome, subject always to your statutory rights.
5. Urgent work, timing and safety
Same-day, next-day and after-hours requests depend on availability and our express confirmation. The stated urgent surcharge applies only when urgent work is accepted. Tell us the exact deadline and call for time-critical matters; do not rely on a submission notification alone. If an agreed timeframe is at risk, we will notify you and discuss the next step. Agents may defer or stop an attendance where reasonably necessary for safety, legal compliance or an unexpected restriction. We will explain the issue and seek further instructions where practicable. Unperformed work will be addressed fairly under the cancellation provisions.
6. Fees, GST and expenses
All amounts are in Australian dollars. The website service-fee table states fees excluding GST; your quote will confirm GST and the total payable before work begins. Starting prices depend on scope and are not fixed quotes. Regional travel as far as Northam, Bunbury and Two Rocks is additional at $1.70 per kilometre, calculated using the one-way distance from Perth CBD; the distance, travel amount and GST treatment will be confirmed in the quote. Court fees, conduct money, approved disbursements, extra attempts, waiting and other additional work are charged only where included in the accepted quote or separately authorised. We will seek approval before material changes to the scope or price. Website price changes do not retrospectively alter an accepted quote.
7. Payment and accounts
Payment timing, any deposit and any approved account terms will be stated in the quote or written acceptance. We may require advance payment for a new instruction. Let us know promptly if you dispute an invoice, identifying the amount and reason; we will review it and you should pay any undisputed amount when due. We do not impose interest, collection charges or other penalties unless expressly agreed and lawful. If payment is overdue, we may pause further unperformed work after reasonable notice and consideration of any notified deadline. Payment and document-return arrangements must be made clear before acceptance.
8. National and international agents
National and international instructions are quoted individually and are subject to agent availability, destination rules, translation, authentication and other requirements. You authorise us to share information reasonably needed with an appropriately instructed agent when this forms part of the accepted service. We will clarify whether EDS is supplying the service through a subcontractor or arranging a separate engagement with another provider. Subcontracting does not remove responsibilities EDS has to you under the contract or applicable law. Additional costs or changes require your agreement.
9. Affidavits, reports and originals
Affidavits and reports record the work performed and relevant observations. Tell us at the outset if a particular court form, witnessed original, courier return, translation or filing is required so it can be included in the quote. We will correct factual or preparation errors attributable to us without an additional fee. New instructions, a different required format or extra evidence may need a separate quote. Reports are supplied for the instructed matter; do not alter an agent’s evidence or present it misleadingly. Nothing in these terms prevents lawful use or disclosure in legal proceedings.
10. Cancellation, changes and refunds
You may ask to cancel or change an instruction by contacting the office. Cancellation takes effect when communicated to us; because an agent may already be attending, call where timing is urgent. You are responsible for the reasonable, agreed value of work already properly performed and authorised non-recoverable expenses incurred before cancellation. We will account for any payment received and refund the unused balance after those amounts, subject to statutory rights. We do not automatically retain the full fee for unperformed work. If EDS cannot continue, we will notify you, provide available work records and refund amounts for work not performed, less only properly payable authorised expenses. Any additional remedy available by law remains available.
11. Privacy and confidentiality
We handle personal information as described in our Privacy Policy. Public website submissions are forwarded by email and are not stored as website uploads; approved-client portal documents are stored privately in EDS ServeTrack. Automatic estimates and costs to date are indicative only, not invoices or confirmed quotes. The final amount must be confirmed with our office; email systems and business records retain copies. Up to five PDF, DOCX, JPG or PNG files may be submitted, with a combined maximum of 10 MB (10,000,000 bytes). We use information for the instruction and related lawful purposes, and disclose it to people who reasonably need it, including instructed agents and relevant legal recipients. Contact us before transmitting material requiring a special security arrangement. These terms do not create legal professional privilege or override lawful disclosure obligations.
12. Consumer guarantees and liability
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. Where those guarantees apply, services must meet the required standards, including due care and skill, and available remedies depend on the circumstances. These terms do not impose a blanket no-refund rule or an automatic cap on our liability. Responsibility for loss will be determined under the contract and applicable law, taking account of causation and each party’s actions. You should take reasonable steps to minimise loss, including telling us promptly about an error or missed requirement.
13. Complaints and disputes
Contact office@elitedocumentservices.com.au or 0432 514 213 with your name, matter reference, concern and requested resolution. We will investigate and respond within a reasonable time, seeking further information where necessary. We encourage an initial discussion and, if helpful, mutually agreed mediation. This does not prevent either party from seeking urgent court relief or using a regulator, tribunal or court with jurisdiction, and does not limit consumer complaint rights.
14. Website use and general provisions
Website material is general service information and does not replace an accepted quote or legal advice. You may use it to assess and instruct our services; business branding and third-party images remain subject to their respective rights. Do not misuse the form or attempt unauthorised access. If a provision is invalid, the remainder continues to the extent it can operate lawfully. A delay in exercising a right is not a waiver. These terms are governed by Western Australian law, with access to any court or tribunal that has jurisdiction preserved. Changes apply to future instructions unless agreed for an existing matter. Version: 14 September 2026.
Questions? Contact our office or call 0432 514 213.
Further information: ACCC consumer rights and guarantees.